Returns & Refunds

At a glance

These are the return numbers this shop works on. The rest of the page just explains them.

What can be returned

You can return an item within 7 days of delivery if it is:

• Damaged — it reached you broken or scratched.
• Defective — it does not work as it should.
• The wrong item — not the product, model or colour you ordered.

The product must come back unused, with its box and all accessories — straps, extra links, chargers, manuals, warranty card, everything that came in the packet. That is what lets us take it up with the supplier.

If the parcel arrives damaged, tell us within 48 hours of delivery and send photos on WhatsApp. Photos of the item and of the outer packing help a lot.

What cannot be returned

• Perfumes and attars once they are opened or the seal is broken — for hygiene reasons.
• Items damaged by misuse — drops, water, tampering, or opening the product yourself.
• Items reported after 7 days from delivery, or returned used or without the box and accessories.

A sealed perfume that has not been opened can still be returned under the normal 7-day rule if it is damaged, defective or the wrong item.

How to start a return

Keep the item in its box until we have replied. It keeps the whole thing simple for both sides.

Refunds

We start the refund after the returned item has reached us and we have checked it. From that point the money is with you within 5–7 working days.

• Paid by UPI — refunded back by UPI.
• Cash on Delivery — refunded by UPI to the number you tell us.
• Prefer cash? Collect it at the shop in Sirsi instead.

Once we send a UPI transfer, how fast it shows in your account is up to your bank or UPI app. We will share the reference so you can check it.

Replacement and warranty

If a product has a manufacturing defect and comes with a manufacturer's warranty, the replacement or repair follows that manufacturer's warranty terms. We will help you with the paperwork and the follow-up — bring the bill and the warranty card to the shop or send us the photos on WhatsApp.

Not every item we sell carries a manufacturer warranty. If warranty matters to you, ask us on WhatsApp before you order and we will tell you plainly what that particular product comes with.

Cancelling an order

Cancellation is free any time before the order is dispatched. Message us on WhatsApp with your name and order number. If you had already paid by UPI, the refund follows the same 5–7 working day timeline.

After dispatch it is no longer a cancellation — it becomes a return, and the rules on this page apply.

Items bought at the shop

If you bought something over the counter at Natraj Road, come in and talk to us. Bring the bill and the item with its box. It is usually sorted out on the spot.

Questions about this policy?

If anything here is unclear, ask before you order — we would rather explain than have you disappointed.